Personas Resources
Beyond just assets: A new segmentation approach reveals new opportunities to connect
Financial professionals recognize that many of their clients have needs, challenges, and questions that could be resolved if they had a fresh opportunity to talk openly about them. Sometimes all it takes is to look at these situations in a different light.
That’s why the Alliance for Lifetime Income has created the New Client Conversation Profiles (PDF), designed to help you have better discussions with your clients and prospects. You are likely to recognize these people. The five fictional profiles are based on real-life cases and represent the most common opportunities for protected income strategies.
These profiles present a new way of looking at client segments: they focus on the individual life situation, rather than solely assets. “There are numerous components for client segmentation, only one of which is assets,” says Michael Harris, Senior Education Advisor for the Alliance for Lifetime Income.
“We need to consider age, risk tolerance, psychological profile, recent life events and then sort them by their commonalities. That’s what we did with these personas to show a better understanding of the people that fall into each broad group. Their stories include client financials but are not based solely on assets.”
Who doesn’t want a competitive edge?
The New Client Conversation Profiles are designed to assist in conducting better client meetings. Better meetings mean higher engagement. Greater insights mean deeper understanding. It all translates to greater acquisition and retention, the cornerstones of a successful practice.
What’s next? Start the new conversation
- Read the Alliance’s financial professional article introducing the profiles (PDF)
- Download the New Client Conversation Profiles (PDF) and compare them to actual people you know. Each of the individual personas can also be downloaded separately:
- Profile #1: Jackie—Survivor Hidden in Plain Sight
Conversation Profile (PDF)
Profile Backstory (PDF) - Profile #2: Sue and Ben—Should We be Doing More?
Conversation Profile (PDF)
Profile Backstory (PDF) - Profile #3: Mary and Ed—Excited About Their Next Chapter
Conversation Profile (PDF)
Profile Backstory (PDF) - Profile #4: Peggy—A Widow Empowered by Planning (PDF)
- Profile #5: Scott and Jenn—Millennials on the Move (PDF)
- Profile #6: Debbie and James—HNW Couple With New Wealth Remembers the Lean Times (PDF)
- Profile #7: Lisa—Living the Full Life: Now and in Retirement (PDF)
- Profile #1: Jackie—Survivor Hidden in Plain Sight
- Try the Investing Personality Quiz and have clients share their results with you
- Read the articles:
- View these two presentations and handouts:
- Simplify your conversations with the Annuities Language Glossary for Consumers (PDF)
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Resources and tools to engage and educate clients most in need of retirement protection.